Orders will be dispatched within 3-5 working days. At busy times this may be extended to 7 working days. We will notify you when your order has been dispatched. Where possible we will provide courier information for your order.
We are only able to deliver to mainland UK. Please check the list of delivery restrictions before placing your order.
Delivery is free for orders over £50.00.
A £5.99 delivery charge will be added at checkout for orders up to £19.99.
A £2.99 delivery charge will be added at checkout for orders with a basket value between £20.00 and £49.99.
We use DPD as our delivery service and when possible we will provide you with tracking information.
Please email [email protected] to track your order.
Last updated: July, 2020
Thank you for shopping at JCB Tools.
If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that purchased from www.jcb-tools.co.uk.
Interpretation and Definitions
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy.
Company refers to Yellow & Black Tools Limited, 55, SO51 0HR.
Goods refer to the items offered for sale on the Service.
Orders mean a request by you to purchase Goods from us.
Service refers to the Website.
Website refers to JCB Tools, accessible from www.jcb-tools.co.uk.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days.
The goods are in the original packaging.
The goods have not been used.
All items of kits have been returned. Including cases, batteries and chargers.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. This includes all components of power tool kits.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Unit 55 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR, UK
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: