JCB Tools Service and Repairs FAQs

JCB PORTABLE POWER & OUTDOOR POWER EQUIPMENT WARRANTY TERMS

JCB portable power products are guaranteed to be free from defects in both material and workmanship for the length of the warranty period from the original date of purchase. This “Warranty” ensures that any defective part

will be repaired or replaced at the discretion of JCB Tools.

To use the warranty, we require, model number, serial number, proof of purchase and service records if applicable.

1. RESIDENTIAL / NON COMMERCIAL USAGE

1.1 - Product covered for the full duration of the warranty period which provides parts, labour and carriage effective from date of purchase.

2. COMMERCIAL / HIRE USE

2.1 - A warranty for a period of one year for commercial use or 90 days for hire which provides parts, labour and carriage effective from date of purchase.

3. POLICY NOTES

3.1 - Continual from the date of purchase and does not restart at any time or under any circumstances. Warranties are not transferable. The warranty is only valid when the machine receives all preventative maintenance and is serviced
as per the manufacturer’s documentation with recommended oils where applicable.

4. IN THE EVENT OF A FAULT

4.1 - Please contact JCB Tools, where our aftersales team will guide you through some basic diagnostics to determine the fault on the machine. If we are unable to resolve the issue we will request that the machine be returned to us for further inspection and testing.

5. TRANSIT OF GOODS

5.1 - JCB Tools will arrange for collection of goods within the warranty period. If the fault is deemed to be covered under warranty the collection, repair and return of the machine will be free of charge - however, if the collection or return is to an extended postcode such as Highlands or Islands the customer will need to contribute towards the carriage costs.
5.2 - Please be aware that if the fault is found to be a non-warranty fault, which could be due to lack of servicing or lack of maintenance, then the customer would need to pay for the transportation, handling and workshop labour charges will apply. If the collection and return of the unit is from an extended postcode such as Highlands and Islands then the collection and delivery costs will include a surcharge to cover the extended areas.
5.3 - The Customer is responsible for draining all fuel and oil from the machine.
5.4 - The Customer is responsible for safely and securely packaging the machine, it is advisable to keep the original packaging safe for this purpose.
5.5 - We will only accept responsibility for the machine when it has been received and inspected at the point of delivery to ourselves.
5.6 - We can arrange the collection at our cost.
5.7 - Upon completion of repairs we will arrange for the machine to be sent back to the customer at our cost. Highlands and islands may incur a surcharge to cover the extra transportation costs. This is to cover additional costs for transport to and from our repair centre. For the Channel Islands, it is usually more cost effective for the customer to send the unit to the mainland and we will collect and return to the designated mainland address as normal.

6. INSPECTION & REPAIR OF MACHINERY

6.1 - At our discretion will provide a like-for-like replacement or repair the product or any components that have failed within the warranty period.
6.2 - JCB Tools will inform you of any costs that are outside of the warranty before commencing any repairs.

7. PARTS ONLY REQUEST

7.1 - The customer may request parts to be dispatched under the warranty agreement.
7.2 - JCB Tools will accept photographic evidence of failed components, provided it is clear that the failure is a manufacturing defect. If this is not possible, the failed part must be returned to JCB Tools for inspection, if the
parts are deemed to have failed due to a manufacturing defect a replacement part will be issued.

8. WARRANTY LIMITATIONS
8.1 - Items not covered by Warranty: (This is for guidance only, there may be additional items that are not covered by warranty).
8.2 - General wear and tear and user misuse.
8.3 - Damage from lack of maintenance as described in the user manual.
8.4 - Damage by accident, impact, improper installation or storage.
8.5 - Damage by water ingestion, submersion and external water damage.
8.6 - Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation.
8.7 - Damage to the machine used in a marine environment.
8.8 - Damage by operation with incorrect pressure, conditions or modifications.
8.9 - Damage from overloading (all machines) or under loading (generators).
8.10 - Fuel related problems. (Contaminated or stale fuel, incorrect fuel/oil mixture, incorrect fuel type).
8.11 - Modified products, such as but not limited to external wiring, modifications, filters etc.
8.12 - Repairs made during warranty period without prior approval from JCB Tools.
8.13 Service items such as, but not limited to: spark plugs, carburettors, gaskets, filters, recoil units, cables, clips, hoses, lances, trigger guns, reals, seals, pump valves, AVRs, 12v batteries, key fob batteries are covered by a 1 year
warranty, subject to fair wear & tear.
8.14 - Wearing items such as but not limited to: belts, brushes, bushes, bearings, blades, trimmer heads, chains, bars, wheels and tyres are covered by a 90 day warranty.
8.15 - The warranty may be void if any modifications are made to the machine.
8.16 - Any damages caused during the transit of goods.- Customer must report damage to JCB Tools within 24 hours, to allow us to claim from our couriers.
8.17 - Inverter/circuit boards and transformers on welders/inverter generators are covered with a 2 year warranty. Damage from overloading is not covered.
8.18 - Damage to welders in particular caused by dust/grit ingress will void the warranty.
8.19 - Lithium-ion batteries and chargers are covered with a standard 3 year warranty.
8.20 - Power Tools are warranted against breakages but not wear and tear or over use.
8.21 - The warranty may be void if records of servicing (if applicable) including hours and date are not kept. Copies of service history may be requested by JCB Tools.
8.22 - This warranty is only valid for goods imported and distributed in the UK by JCB Tools. If the product is outside the UK we will cover the warranty to and from a UK address. We do not provide a warranty for any Hyundai products not distributed JCB Tools.

9. TERMS & CONDITIONS

9.1 - For a full copy of our terms and conditions please visit https://jcb-tools.co.uk/terms-and-conditions/

10. CONTACT DETAILS

Service Department, JCB Tools, Isaac Way, Pembroke Dock, Pembrokeshire, SA72 4RW.

Email – service@jcb-tools.co.uk

Tel – 01646 404 400 and click through to ‘aftersales’.

10.1 - Your call may be recorded for monitoring and training purposes.
10.2 - All data is secure and protected, your information will not be passed on to any 3 rd parties.
10.3 - This does not affect your statutory rights.

11. WARRANTY UPDATES

11.1 - We reserve the right to change our warranty terms at any time.

12. RETURNS & ORDER CANCELLATIONS / CHANGE OF MIND

12.1 - Change of mind- You have the right to return the goods within 30 days if unused and in in good saleable condition. A minimum 5% fee will be charged for items weighing up to 70kg as a contribution towards the cost of return carriage and restocking/repackaging. For items over 70Kgs, you would be liable to pay the full cost of return courier charges.

Change of mind (used) - We will consider return requests for used items within 30 days of purchase. However, if approved these will be subject to inspection by our workshop technicians and will incur a minimum 25% deduction in the value of refund.

If your order has been placed before 2pm, you must notify us of the cancellation before 2.30pm the same day. If the order has been placed after 2pm, you must inform us of the cancellation before 9am on the following working day. You will be liable for any and all courier charges incurred by us should you cancel an order after this point. You will also be liable for all courier charges for cancellation of any orders that have been picked and loaded onto a delivery vehicle, even if notified before the above times. Refunds will not be processed until goods dispatched have been returned to us by the courier.

13. REPLACEMENT

13.1 - If the product develops a fault within 30 days, we will either repair the product, replace with a like-for-like product or refund. If we replace the product, please allow us 14 working days to inspect the original product. If there is no fault found, the original will be returned and the carriage will be chargeable. Damage caused by misuse is not included.

*During peak times, this may be extended.