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Service & Repair FAQs

Service & Repair FAQs

My product has a fault, what do I do?

Within 30 days of purchase:

Return it to the retailer where it was purchased together with your sales receipt.

After 30 days of purchase:

Warranty claim must be submitted. Please see below options.

  • Return the product with sales receipt and a copy of your warranty certification to the place of purchase or nearest JCB Tools retailer.
  • Log a service or repair assistance through mytoolbox.jcb-tools.co.uk.
    Contact us directly on 0330 838 0257 to arrange warranty claim or repair.
  • Please check the full terms and conditions for further information.

Note: only products purchased from JCB Authorised dealers are covered by the warranty.

I have lost my product manual, how can I get a copy?

Visit www.jcb-tools.co.uk/brochure-downloads to download instruction manuals. Alternatively call 0330 838 0257 where our knowledgeable customer service team will be happy to help you.

How do I register for a 3 year warranty?

Online registration within 30 days of purchase is mandatory to activate your standard 3 Year Warranty.

Registration is only available online via www.jcb-tools.co.uk. You will need:

  • Original sales receipt
  • Product model number
  • Product serial number

After registering, you will receive a warranty certificate. Please keep a copy of the certificate with your proof of purchase for warranty claims.

Note: only products purchased from JCB Authorised dealers are covered by the warranty.

Please check the full terms and conditions for further information.

Are all products covered by the JCB warranty?

JCB Tools warranty excludes the following (where relevant):

  • Components normally subject to wear such as carbon brushes.
  • Accessories and consumable items.
  • Cases and tool storage products.

Please check the full terms and conditions for further information.

I have a product or warranty query, who do I contact?

Call 0330 838 0257 where our knowledgeable customer service team will be happy to help you.

Can I use my battery with all JCB power tool models?

Our one battery platform is compatible with all generation 3 JCB Power Tool models.

Please refer to the below table to check the compatibility of your battery and power tool.

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