Privacy Policy

Privacy Policy

JCB TOOLS Consumer Products Limited and J.C. Bamford Excavators Limited (“JCB TOOLS”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data JCB TOOLS collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how JCB Tools will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is JCB Tools, Unit 55, Romsey Ind Est, Greatbridge Road, Romsey, Hampshire, SO51 0HR.

Information JCB Tools may collect from you;

JCB Tools may collect and process the following data about you:

Information you give us.  You may give us information about you by corresponding with us by e-mail or otherwise. This includes information you provide when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number. If you contact us, JCB Tools may keep a record of that correspondence.

Information JCB Tools collect about you.  With regard to each of your visits to our site JCB Tools may automatically collect the following information:

–      technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

–      information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information JCB Tools receive from other sources.  JCB Tools are working closely with third parties (including, for example, analytics providers and search information providers) and may receive information about you from them.

Information collected about you may be shared with selected third parties including manufacturers and retailers of JCB Tools.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies JCB Tools use and the purposes for which JCB Tools use them see our Cookie policy.

Uses made of the information

Information JCB Tools collect about you. JCB Tools will use this information:

–      to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

–      to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

–      as part of our efforts to keep our site safe and secure;

–      to measure or understand the effectiveness of advertising JCB Tools serve to you and others, and to deliver relevant advertising to you;

–      to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information JCB Tools receive from other sources. JCB Tools may combine this information with information you give to us and information JCB Tools collect about you. JCB Tools may us this information and the combined information for the purposes set out above (depending on the types of information JCB Tools receive).

Disclosure of your information

JCB Tools may share your personal information with selected third parties and any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. JCB Tools, and selected third parties may use your personal information to provide you with information about goods or services JCB Tools feel may interest you.

JCB Tools may share your information with selected third parties including analytics and search engine providers that assist us in the improvement and optimisation of our site.

JCB Tools may disclose your personal information to third parties:

–      In the event that JCB Tools sell or buy any business or assets, in which case JCB Tools may disclose your personal data to the prospective seller or buyer of such business or assets.

–      If JCB Tools are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or

–      to protect the rights, property, or safety of JCB Tools, our suppliers, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where JCB Tools store your personal data

The data that JCB Tools collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of the retailers. By submitting your personal data, you agree to this transfer, storing or processing. JCB Tools will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although JCB Tools will do our best to protect your personal data, JCB Tools cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once JCB Tools have received your information, JCB Tools will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. JCB Tools will usually inform you (before collecting your data) if JCB Tools intend to use your data for such purposes or if JCB Tools intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms JCB Tools use to collect your data.  You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of product retailers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that JCB Tools do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information JCB Tools hold about you.

Changes to our privacy policy

Any changes JCB Tools may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to