JCB TOOLS SERVICE AND REPAIRS FAQ'S
FREE DELIVERY to all mainland UK postcodes, excluding highlands and islands (Green Zone below)
Please see table below for all other locations
We regret that we do not currently deliver to The Republic of Ireland or Northern Ireland.
BANK HOLIDAY DELIVERY TIMES: Our couriers do not deliver on Bank Holidays or weekends.
For items weighing under 70kg please allow 1-3 working days. Order by 2.30 pm for same-day dispatch (weekdays only). Exclusions apply. For items weighing under 30Kg we usually deliver using DPD. If you are not in and have not nominated a safe place when DPD attempts to deliver, your parcel will be delivered to your nearest DPD Collection Store and will be available for you to collect on the same day during normal opening times. Please be aware that Genpower Ltd will accept no responsibility or liability should you opt to have your parcel left in a nominated safe place.
For items weighing over 70kg please allow 2-5 working days. The Courier will contact you to confirm the delivery date. Exclusions apply.
Please be aware that we cannot accept responsibility for weather or courier-related delays.
If you need to be certain an item is in stock and available, or if you need a lead time, it's worth calling our sales team on 01646 404 400.
In most cases, a product on our website will give you an indication of the current stock availability, but shipping is not uniform for all products. The availability information given is a guide only and not a guarantee as there are external factors that we may not have control over.
Please be aware that in most instances, when you order items that have different delivery times the longest delivery time will apply to all of your orders. If you would like to receive items with shorter lead times sooner please call us on 01646 404 400 - an additional delivery charge may be payable if you choose to split your order.
1500rpm machines or larger diesel generators, however, are typically priced on application and all depend on the destination. We will be happy to quote on any large diesel generator and discuss your needs over the phone or via email.
Pricing for extended shipping areas like the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes are not included for free UK mainland delivery by our couriers and prices can be obtained by calling our offices or seeing the map below.
Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contract. In the case of mispricing, changes in stock quantity, or if we believe the machine will be misused, we reserve the right to cancel the order and provide a full refund.
ACCEPTING DELIVERY: Please be aware that you MUST check the condition of your product(s) IMMEDIATELY upon delivery. If an item is delivered damaged you must notify us within 24 hours. We cannot consider claims for transit damage beyond 48 hours following delivery.
N.B. Although the below chart is accurate, it does not apply to all products due to volumetric weights and specific postcode areas. Please call if you have any queries about shipping charges before you place an order on our website.